At Narre Hill Tees, customer satisfaction is our priority. As a print-on-demand business, each product is uniquely made to order. Below is our policy regarding returns, exchanges, and refunds:

1. Defective or Damaged Items

• If your order arrives defective, damaged, or with a printing error, please contact us within 7 days of receiving your item.
• To process your request quickly, we ask that you provide:
  • A clear photo of the item showing the defect or damage.
  • Your order number and details of the issue.
• Once verified, we will gladly offer a replacement or refund at no additional cost.

2. Incorrect Items

• If you receive an item that is not what you ordered, please contact us immediately with a photo of the product and your order details.
• We will ensure the correct item is shipped to you or issue a refund.

3. No Returns or Exchanges on Non-Defective Items

• As all our products are custom-made upon order, we do not accept returns or exchanges for reasons such as incorrect size, color preference, or change of mind.
• To ensure you order the correct size, please refer to the detailed size charts provided for each product.

4. Refunds

• Refunds are issued only for defective, damaged, or incorrect items as outlined above.
• Approved refunds will be processed within 7 business days to the original payment method.

5. How to Initiate a Return or Exchange

• To initiate a return or exchange for a defective or incorrect item, please contact us at info@narrehilltshirts.com with your order number and details of the issue.
• We will provide you with further instructions.

6. Shipping Costs

• Shipping costs are non-refundable unless the issue is due to a mistake on our part (e.g., defective product or incorrect item).
• In the case of replacements, we cover the cost of shipping for the new item.

7. Items Not Eligible for Return or Exchange

• Items that have been worn, washed, or altered in any way.
• Products without prior communication regarding defects or issues within the 7-day period.

8. Contact Us
   If you have any questions about our return policy or need assistance with your order, please contact our support team at: info@narrehilltshirts.com